Privacy policy

Last updated: May 13, 2026

Retrogcc operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Retrogcc is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

This Privacy Policy is governed by applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address
  • Financial information including payment details, transaction confirmations, and billing data (processed securely via third-party providers such as Shopify)
  • Account information including your username, password, preferences, and settings
  • Transaction information including purchases, returns, exchanges, and browsing activity
  • Communications with us including customer support messages
  • Device information including IP address, browser type, and device identifiers
  • Usage information including how you interact with our website

Personal Information Sources

We may collect personal information from:

  • Directly from you when you create an account, make a purchase, or contact us
  • Automatically through cookies and tracking technologies
  • From service providers such as Shopify and payment processors
  • From partners or third parties where applicable

How We Use Your Personal Information

We use your personal information to:

Provide and Improve Services

  • Process orders and payments
  • Fulfill deliveries
  • Manage accounts
  • Improve website functionality and user experience

Marketing and Advertising

  • Send promotional emails or offers
  • Display relevant advertisements

You may opt out of marketing communications at any time.

Security and Fraud Prevention

We use your data to:

  • Detect and prevent fraud
  • Investigate suspicious activity
  • Protect our business and customers

This may include analyzing:

  • Order behavior
  • Device and IP data
  • Transaction patterns

Communications

  • Provide customer support
  • Respond to inquiries

Legal Compliance

  • Comply with UAE laws and regulations
  • Respond to legal requests
  • Enforce our policies

We reserve the right to retain personal data where necessary for fraud prevention, legal compliance, dispute resolution, or enforcement of our policies.

How We Disclose Personal Information

We may share your personal information:

  • With Shopify and service providers (payments, shipping, analytics)
  • With marketing and advertising partners
  • When required by law or legal process
  • To protect our rights, customers, or business

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes your personal information to provide services such as payment processing, hosting, and analytics.

Your information may be transferred and processed outside your country of residence as part of Shopify’s infrastructure.

For more details, visit: https://privacy.shopify.com/en

Cookies

We use cookies and similar technologies to:

  • Improve user experience
  • Analyze website traffic
  • Support marketing efforts

You can manage cookie preferences through your browser settings.

Fraud Prevention & Store Security

To protect our business and customers, we may collect and analyze technical and behavioral data such as IP address, device identifiers, and transaction patterns to detect and prevent fraudulent activity.

This includes protection against:

  • Item swapping
  • Chargeback abuse
  • False claims

We reserve the right to retain and use such data in disputes or legal proceedings.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention

We take reasonable measures to protect your personal data. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce policies

Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request data portability

We may verify your identity before processing requests and may decline requests where permitted by law.

International Transfers

Your personal information may be processed outside your country of residence.

We take appropriate measures to ensure your data remains protected in accordance with applicable laws.

Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with the revised date.

Contact

If you have any questions or requests regarding this Privacy Policy, please contact us:

Email: support@retrogcc.com

Phone: +971566649888

Location: Abu Dhabi, United Arab Emirates

By using our Services, you acknowledge that you have read and understood this Privacy Policy.