Terms of service

Terms of Service

Last Updated: May 13, 2026

OVERVIEW

Welcome to Retrogcc. The terms "we", "us" and "our" refer to Retrogcc. Retrogcc operates this store and website, including all related information, content, features, tools, products and services (the "Services").

Retrogcc is powered by Shopify, which enables us to provide the Services to you.

By visiting, accessing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.

These Terms are governed by the laws of the United Arab Emirates.

SECTION 1 - ACCESS AND ACCOUNT

You must be the age of majority in your jurisdiction to use our Services.

You agree to provide accurate, complete, and current information for all purchases and account activity.

You are responsible for maintaining the confidentiality of your account and all activities under it.

SECTION 2 - OUR PRODUCTS

We specialize in retro and modern video games, trading cards, and gaming accessories.

Due to the nature of collectible and retro items:

  • Products may show wear, aging, or imperfections

  • Product appearance may vary depending on your device

  • Condition is described to the best of our ability

We do not guarantee that product condition will meet subjective expectations beyond the provided description.

We reserve the right to:

  • Modify product listings

  • Limit quantities

  • Discontinue products at any time

SECTION 3 - COLLECTIBLES & FINAL SALE

Due to the collectible nature of our products (including retro games and trading cards), many items are considered final sale.

By purchasing, you acknowledge:

  • You have reviewed the product description carefully

  • You understand the condition and specifications

  • You accept that items may have age-related wear

Returns and refunds are only permitted in accordance with our Refund Policy.

SECTION 4 - ORDERS

Placing an order constitutes an offer to purchase.

We reserve the right to:

  • Accept or decline any order

  • Cancel or limit quantities

  • Refuse service at our discretion

Orders are only confirmed after successful payment processing.

We may not be able to cancel orders once they are placed.

SECTION 5 - PRICES AND BILLING

All prices are subject to change without notice.

You agree to provide accurate billing and payment information and confirm that:

  • You are authorized to use the payment method

  • Charges will be honored by your provider

SECTION 6 - SHIPPING AND DELIVERY

Delivery times are estimates only and not guaranteed.

Once an order is handed to the shipping carrier:

  • Risk of loss transfers to the customer

  • We are not responsible for delays caused by couriers, customs, or external factors

SECTION 7 - FRAUD PREVENTION & ABUSE

To protect our business and customers, we enforce strict anti-fraud measures.

We may document all orders prior to shipment, including:

  • Serial numbers

  • Product condition

  • Unique identifiers

  • Packaging process (photos/videos)

We reserve the right to reject claims where:

  • Items are returned altered, swapped, or tampered with

  • Returned items do not match our records

  • Fraudulent or misleading claims are suspected

We may:

  • Deny refunds or claims

  • Suspend or block accounts

  • Report abuse to payment processors

  • Take legal action where necessary

SECTION 8 - ORDER VERIFICATION

We may use photos, videos, shipping records, and packaging documentation as evidence in disputes, claims, or chargebacks.

SECTION 9 - INTELLECTUAL PROPERTY

All content on this website (logos, images, text, design) is the property of Retrogcc or its licensors.

You may not reproduce, distribute, or use any content without prior written permission.

SECTION 10 - OPTIONAL TOOLS & THIRD-PARTY LINKS

We may provide access to third-party tools or links.

We are not responsible for:

  • Third-party content

  • External websites

  • Services provided by third parties

Use them at your own risk.

SECTION 11 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify.

All transactions are between you and Retrogcc. Shopify is not responsible for:

  • Product issues

  • Transactions

  • Claims or damages

SECTION 12 - PRIVACY

Your personal information is governed by our Privacy Policy.

SECTION 13 - PROHIBITED USES

You may not use our Services:

  • For unlawful purposes

  • To commit fraud or abuse

  • To interfere with website functionality

  • To scrape, hack, or misuse the platform

We reserve the right to terminate access for violations.

SECTION 14 - DISCLAIMER OF WARRANTIES

All products and Services are provided "as is" and "as available".

We do not guarantee:

  • Continuous availability

  • Error-free operation

  • That products will meet subjective expectations

SECTION 15 - LIMITATION OF LIABILITY

To the fullest extent permitted by UAE law:

  • We are not liable for indirect or consequential damages

  • Our total liability is limited to the purchase amount paid

SECTION 16 - INDEMNIFICATION

You agree to indemnify and hold harmless Retrogcc and its affiliates from any claims arising from:

  • Your breach of these Terms

  • Your misuse of the Services

  • Your violation of applicable laws

SECTION 17 - TERMINATION

We may terminate or suspend access at any time without notice.

SECTION 18 - GOVERNING LAW

These Terms shall be governed by the laws of the United Arab Emirates.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, United Arab Emirates.

SECTION 19 - CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.

SECTION 20 - CONTACT

For questions regarding these Terms:

Email: support@retrogcc.com
Location: Abu Dhabi, United Arab Emirates

IMPORTANT NOTICE

By placing an order, you confirm that:

  • You have read and understood these Terms

  • You agree to our Refund Policy and Privacy Policy

  • You acknowledge our anti-fraud measures and verification procedures